FAQ

Answers about tracking, pending cashback, approvals and payouts.

Cashback is a reward returned to your account after a tracked purchase is confirmed by a merchant or affiliate network.

The tracking link connects your purchase to your account. Without it, the backend may not receive attribution data.

Pending means the purchase was recorded but still needs merchant or network confirmation.

Approval time depends on the merchant and affiliate network. Cashback can remain pending until the return or cancellation window is closed.

Orders can be rejected for cancellations, returns, policy violations, duplicate attribution or unsupported coupon sources.

You can request payout from approved available balance once payout conditions and minimum amount are met.

Referral rewards are created from eligible cashback activity of users who joined with your referral code.

Contact support with merchant, order date, amount, tracking link and receipt or screenshot if available.

Some merchants pay a fixed reward instead of a percent. The offer card should explain the active rule.